Skills by Occupation

contract law provide customers with price information complete transaction procedures for returned vehicles have computer literacy communicate with customers review completed contracts apply numeracy skills process reservations record customers' personal data process payments car controls process data handle rental overdues handle customer complaints arrange pick‐up audit closed vehicle rental contracts types of vehicles identify customer's needs arrange rental car drop-off perform multiple tasks at the same time conduct customer identification achieve sales targets check vehicle damage

deal with pressure from unexpected circumstances credit card payments speak different languages use customer relationship management software operate cash point work independently in rental services create solutions to problems build rapport with people from different cultural backgrounds show diplomacy facilitate official agreement leasing characteristics upsell products manage theft prevention utilise cross-selling tolerate stress maintain vehicle service listen actively