Skills by Occupation

communicate with customers audit closed vehicle rental contracts handle rental overdues process reservations complete transaction procedures for returned vehicles car controls have computer literacy process data conduct customer identification provide customers with price information review completed contracts handle customer complaints identify customer's needs arrange pick‐up check vehicle damage arrange rental car drop-off record customers' personal data types of vehicles contract law apply numeracy skills achieve sales targets process payments perform multiple tasks at the same time

build rapport with people from different cultural backgrounds manage theft prevention use customer relationship management software credit card payments maintain vehicle service speak different languages work independently in rental services show diplomacy listen actively create solutions to problems deal with pressure from unexpected circumstances facilitate official agreement operate cash point tolerate stress utilise cross-selling leasing characteristics upsell products