Skills by Occupation

maintain working relationships oversee travel arrangements maintain customer records customise travel package process payments maintain relationship with suppliers geographical areas relevant to tourism guarantee customer satisfaction provide tourism related information carry out internet research maintain customer service sell tourist packages upsell products use customer relationship management software use global distribution system process booking apply foreign languages in tourism advertise travel insurance identify customer's needs devise tailor-made tourism itineraries handle customer complaints

oversee the printing of touristic publications oversee the design of touristic publications manage online content read maps assist clients with special needs demonstrate intercultural competences in hospitality services follow ethical code of conduct in tourism use different communication channels build business relationships plan events perform services in a flexible manner comply with food safety and hygiene