Skills by Occupation

process booking devise tailor-made tourism itineraries maintain working relationships use global distribution system guarantee customer satisfaction apply foreign languages in tourism upsell products maintain customer records provide tourism related information sell tourist packages oversee travel arrangements use customer relationship management software maintain customer service customise travel package process payments carry out internet research identify customer's needs geographical areas relevant to tourism advertise travel insurance handle customer complaints maintain relationship with suppliers

assist clients with special needs manage online content comply with food safety and hygiene oversee the printing of touristic publications perform services in a flexible manner use different communication channels demonstrate intercultural competences in hospitality services oversee the design of touristic publications read maps plan events follow ethical code of conduct in tourism build business relationships