Skills by Occupation

handle customer complaints handle financial transactions serve food in table service greet guests maintain customer service comply with food safety and hygiene

tolerate stress process customer orders communicate reports provided by passengers deal with challenging work conditions maintain relationship with customers health and safety measures in transportation maintain vessel safety and emergency equipment handle stressful situations provide food and beverages manage lost and found articles prepare mixed beverages perform routine flight operations checks communicate verbal instructions assist passenger embarkation handle guest luggage physical parts of the vessel answer questions about the train transport service demonstrate emergency procedures use different communication channels oversee guest laundry service inspect cabin service equipment act reliably carry out pre-flight duties be friendly to passengers manage the customer experience implement sales strategies give instructions to staff maintain stock supplies for guest cabin airport planning apply transportation management concepts perform small vessel safety procedures have computer literacy use riverspeak to communicate prepare simple meals on board assist passengers in emergency situations assist clients with special needs facilitate safe disembarkation of passengers help to control passenger behaviour during emergency situations vessel safety equipment provide first aid conduct full-scale emergency plan exercises show intercultural awareness sell souvenirs assist passengers with timetable information read stowage plans distribute local information materials air transport law on board hazards deliver outstanding service provide information to passengers prepare flight reports execute flight plans check passenger tickets identify customer's needs common aviation safety regulations follow verbal instructions perform services in a flexible manner check carriages upsell products implement marketing strategies handle veterinary emergencies analyse work-related written reports service rooms