Skills by Occupation

provide information to passengers assist passenger embarkation facilitate safe disembarkation of passengers serve food in table service handle financial transactions health and safety measures in transportation handle veterinary emergencies communicate verbal instructions provide food and beverages follow verbal instructions demonstrate emergency procedures handle customer complaints greet guests deliver outstanding service maintain customer service manage the customer experience communicate reports provided by passengers check passenger tickets help to control passenger behaviour during emergency situations on board hazards comply with food safety and hygiene

prepare mixed beverages implement sales strategies implement marketing strategies manage lost and found articles maintain stock supplies for guest cabin distribute local information materials perform small vessel safety procedures provide first aid use riverspeak to communicate prepare simple meals on board give instructions to staff use different communication channels vessel safety equipment handle guest luggage perform services in a flexible manner assist clients with special needs maintain vessel safety and emergency equipment show intercultural awareness service rooms oversee guest laundry service identify customer's needs physical parts of the vessel read stowage plans