Skills by Occupation

comply with food safety and hygiene handle veterinary emergencies help to control passenger behaviour during emergency situations maintain customer service greet guests manage the customer experience handle financial transactions deliver outstanding service assist passenger embarkation serve food in table service handle customer complaints provide food and beverages provide information to passengers on board hazards check passenger tickets communicate verbal instructions follow verbal instructions facilitate safe disembarkation of passengers communicate reports provided by passengers demonstrate emergency procedures health and safety measures in transportation

use different communication channels prepare mixed beverages use riverspeak to communicate perform small vessel safety procedures give instructions to staff physical parts of the vessel perform services in a flexible manner maintain stock supplies for guest cabin implement marketing strategies service rooms identify customer's needs prepare simple meals on board vessel safety equipment oversee guest laundry service assist clients with special needs provide first aid maintain vessel safety and emergency equipment distribute local information materials manage lost and found articles read stowage plans implement sales strategies handle guest luggage show intercultural awareness