Skills by Occupation

manage health and safety standards manage front operations develop working procedures train reception staff monitor financial accounts manage budgets manage inspections of equipment handle customer complaints maintain customer service forecast occupancy demand manage hospitality revenue schedule shifts assess cleanliness of areas comply with food safety and hygiene coordinate activities across hospitality rooms division present reports manage maintenance operations ensure cross-department cooperation coordinate redecoration of hospitality establishment manage staff

train employees maintain customer records greet guests monitor work for special events process booking think analytically carry out end of day accounts deal with departures in accommodation supervise housekeeping operations identify customer's needs process reservations deal with arrivals in accommodation