Skills by Occupation

deliver outstanding service identify customer's needs guarantee customer satisfaction write work-related reports communicate with customer service department train routes manage the customer experience implement marketing strategies implement sales strategies act as a company ambassador maintain updated professional knowledge interpret customer non-verbal communication product range of railway companies strive to provide high quality customer service meet picking standards provide information to passengers think proactively tend to passenger belongings deliver a sales pitch react calmly in stressful situations listen actively collect customer data relay messages through radio and telephone systems

have computer literacy use positive language work in a rail transport team perform services in a flexible manner speak different languages act reliably use microsoft office show confidence