Skills by Occupation

use internet chat characteristics of products persuade clients with alternatives have computer literacy guarantee customer satisfaction adapt to changing situations respond to inquiries in written form discern written communication create solutions to problems characteristics of services information confidentiality handle tasks independently perform multiple tasks at the same time type at speed keep task records process data work with e-services available to clients

e-procurement perform escalation procedure perform data analysis prioritise requests exercise patience sales argumentation handle helpdesk problems use communication techniques use customer relationship management software use communication devices carry out active selling e-commerce systems utilise cross-selling communication principles answer incoming calls call-centre technologies provide customer follow-up services