Skills by Occupation

create solutions to problems perform multiple tasks at the same time characteristics of services handle tasks independently keep task records discern written communication respond to inquiries in written form type at speed work with e-services available to clients persuade clients with alternatives information confidentiality have computer literacy characteristics of products use internet chat adapt to changing situations process data guarantee customer satisfaction

carry out active selling perform data analysis utilise cross-selling prioritise requests provide customer follow-up services call-centre technologies handle helpdesk problems sales argumentation e-commerce systems use communication techniques communication principles perform escalation procedure e-procurement exercise patience answer incoming calls use communication devices use customer relationship management software