Skills by Occupation

develop strategies for accessibility ensure information privacy monitor work for special events manage the customer experience comply with food safety and hygiene design customer experiences analyse data about clients provide improvement strategies monitor customer behaviour measure customer feedback maintain customer service analyse business objectives plan medium to long term objectives improve business processes maintain customer records handle customer complaints identify stress points of customer interaction ensure cross-department cooperation

demonstrate intercultural competences in hospitality services conduct quantitative research assist clients with special needs conduct qualitative research lead a team in hospitality service identify customer's needs greet guests maintain incident reporting records schedule shifts think analytically detect drug abuse perform market research implement sales strategies train employees customer segmentation implement marketing strategies manage health and safety standards