Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
customer contact centre information clerk
ESCO occupation · 13 essential, 16 optional skills. Click a skill to find jobs that mention it.
Essential skills
communicate with customers
perform customer management
customer insight
establish customer rapport
customer service
guarantee customer satisfaction
answer incoming calls
communicate by telephone
characteristics of products
characteristics of services
collect customer data
keep records of customer interaction
provide customer follow-up
Optional & specialised skills
measure customer feedback
call-centre technologies
customer relationship management
analyse call performance trends
notify customers on special offers
prepare correspondence for customers
improve customer interaction
assist customers
discern written communication
handle helpdesk problems
draft corporate emails
follow up orders for customers
provide customers with order information
contact customers
carry out active selling
provide customers with price information
Other matches: call centre manager · contact centre supervisor · contact centre manager · call centre supervisor · call centre quality auditor
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.