Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
customer contact centre information clerk
ESCO occupation · 13 essential, 16 optional skills. Click a skill to find jobs that mention it.
Essential skills
provide customer follow-up
keep records of customer interaction
customer service
communicate with customers
perform customer management
customer insight
characteristics of services
guarantee customer satisfaction
collect customer data
characteristics of products
establish customer rapport
answer incoming calls
communicate by telephone
Optional & specialised skills
notify customers on special offers
improve customer interaction
carry out active selling
discern written communication
follow up orders for customers
provide customers with price information
analyse call performance trends
assist customers
contact customers
provide customers with order information
handle helpdesk problems
draft corporate emails
customer relationship management
measure customer feedback
prepare correspondence for customers
call-centre technologies
Other matches: call centre manager · contact centre supervisor · contact centre manager · call centre supervisor · call centre quality auditor
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.