Skills by Occupation

relate empathetically manage social crisis apply quality standards in social services consider social impact of actions on service users company policies maintain privacy of service users accept own accountability develop professional identity in social work health care occupation-specific ethics protect vulnerable social service users crisis intervention apply organisational techniques have computer literacy tolerate stress contribute to protecting individuals from harm listen actively adhere to organisational guidelines provide social guidance over the phone act discreetly assess social service users' situation communicate by telephone maintain records of work with service users

advise on mental health counselling methods communication empower social service users use computer telephony integration strategies for handling cases of elder abuse promote human rights advocate for social service users maintain records of phone calls refer social service users help clients cope with grief apply crisis intervention analyse call performance trends inform on the risks of substance and alcohol abuse maintain telephony system