Skills by Occupation

analyse staff capacity measure customer feedback corporate social responsibility fix meetings coordinate operational activities analyse business processes follow company standards motivate employees assess the feasibility of implementing developments supervise work customer relationship management present reports characteristics of products plan health and safety procedures manage resources create a work atmosphere of continuous improvement characteristics of services analyse business plans manage staff create solutions to problems

customer insight perform risk analysis handle helpdesk problems train employees teach customer service techniques social media marketing techniques manage customer service recruit employees contact customers oversee record management e-commerce systems discharge employees analyse customer service surveys perform customer management monitor customer service manage contracts accounting techniques handle customer complaints keep records of customer interaction