Skills by Occupation

develop professional network supervise work perform customers’ needs analysis identify customer's needs guarantee customer satisfaction analyse consumer buying trends maximise sales revenues manage customer service identify new business opportunities fix meetings public relations manage staff plan health and safety procedures follow company standards advise on public relations liaise with managers communicate with customers create solutions to problems manage accounts corporate social responsibility supervise the management of an establishment build business relationships communication principles product comprehension

supervise sales activities train employees collect customer data measure customer feedback collaborate in the development of marketing strategies make strategic business decisions study sales levels of products customer relationship management keep records of customer interaction achieve sales targets monitor customer service manage contracts perform customer management teach customer service techniques communicate with customer service department handle customer complaints analyse business processes customer service perform market research analyse customer service surveys implement sales strategies plan marketing campaign business management principles data protection contact customers analyse business requirements sales strategies deliver a sales pitch perform business analysis implement marketing strategies