Skills by Occupation

employment law have computer literacy analyse staff capacity present reports manage business knowledge characteristics of services call-centre technologies secure sensitive customer's information interpret automatic call distribution data supervise data entry call routing perform project management maintain high quality of calls train employees forecast workload call quality assurance management manage ICT project create solutions to problems characteristics of products measure call quality perform data analysis

teamwork principles tolerate stress manage staff adapt to changing situations recruit employees use customer relationship management software provide customer follow-up services analyse call performance trends apply information security policies build rapport with people from different cultural backgrounds abide by business ethical code of conducts speak different languages