Skills by Occupation

perform project management have computer literacy characteristics of products manage business knowledge present reports secure sensitive customer's information create solutions to problems call routing employment law forecast workload call-centre technologies perform data analysis supervise data entry call quality assurance management measure call quality manage ICT project interpret automatic call distribution data train employees maintain high quality of calls characteristics of services analyse staff capacity

build rapport with people from different cultural backgrounds recruit employees apply information security policies analyse call performance trends adapt to changing situations use customer relationship management software manage staff abide by business ethical code of conducts speak different languages teamwork principles provide customer follow-up services tolerate stress