Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
call centre quality auditor
ESCO occupation · 17 essential, 22 optional skills. Click a skill to find jobs that mention it.
Essential skills
quality standards
telemarketing
maintain high quality of calls
guarantee customer satisfaction
provide objective assessments of calls
measure customer feedback
present reports
provide feedback on job performance
write inspection reports
give constructive feedback
assess employees' capability levels
train staff on call quality assurance
report call errors
call quality assurance management
information confidentiality
measure call quality
analyse call performance trends
Optional & specialised skills
teach communication methods
sales activities
statistics
customer service
estimate profitability
revise questionnaires
communication principles
advise on organisation climate
project management
persuade clients with alternatives
sales strategies
call-centre technologies
train employees
advise on efficiency improvements
design questionnaires
call routing
business management principles
accounting techniques
sales argumentation
type texts from audio sources
analyse staff capacity
support implementation of quality management systems
Other matches: call centre manager · call centre agent · call centre analyst · call centre supervisor · IT auditor
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.