Skills by Occupation

call-centre technologies analyse call centre activities identify customer's needs assess the feasibility of implementing developments coordinate operational activities follow company standards interpret automatic call distribution data evaluate performance of organisational collaborators create solutions to problems product comprehension supervise work liaise with managers telemarketing customer service supervise the management of an establishment measure customer feedback communication principles information confidentiality corporate social responsibility manage staff customer relationship management analyse staff capacity create a work atmosphere of continuous improvement manage ICT project manage key performance indicators of call centres strive for company growth plan health and safety procedures report on overall management of a business present reports

social media marketing techniques train employees perform risk analysis teach marketing principles subsidiary operations sales strategies develop online sales business plan business analysis call routing establish communication with foreign cultures recruit employees deliver a sales pitch sales activities analyse customer service surveys e-commerce systems teach customer service techniques monitor customer service manage contracts persuade clients with alternatives call quality assurance management analyse call performance trends perform market research accounting techniques