Skills by Occupation

train staff on call quality assurance report call errors carry out statistical forecasts run simulations complete evaluation forms of calls apply numeracy skills have computer literacy analyse call performance trends perform data analysis call quality assurance management analyse call centre activities call routing write work-related reports create solutions to problems call-centre technologies comply with legal regulations inspect data apply statistical analysis techniques provide objective assessments of calls gather data

deliver visual presentation of data apply information security policies ensure compliance with company regulations report accounts of the professional activity teamwork principles information confidentiality speak different languages