Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
call centre analyst
ESCO occupation · 20 essential, 7 optional skills. Click a skill to find jobs that mention it.
Essential skills
call-centre technologies
apply numeracy skills
train staff on call quality assurance
analyse call performance trends
comply with legal regulations
apply statistical analysis techniques
provide objective assessments of calls
analyse call centre activities
carry out statistical forecasts
run simulations
have computer literacy
report call errors
gather data
create solutions to problems
write work-related reports
complete evaluation forms of calls
perform data analysis
call quality assurance management
inspect data
call routing
Optional & specialised skills
Other matches: call centre quality auditor · call centre agent · call centre manager · call centre supervisor · epidemiologist
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.