Skills by Occupation

credit card payments guarantee customer satisfaction tolerate stress characteristics of products keep task records listen actively communicate by telephone present reports perform multiple tasks at the same time process data show confidence speak different languages create solutions to problems handle tasks independently have computer literacy use customer relationship management software adapt to changing situations characteristics of services

communication principles perform data analysis prioritise requests educate on data confidentiality handle helpdesk problems e-commerce systems think proactively e-procurement perform escalation procedure teamwork principles answer incoming calls apply operations for an ITIL-based environment provide customer follow-up services provide ICT support