Skills by Occupation

process customer orders carry out pre-flight duties handle stressful situations air transport law upsell products airport planning execute flight plans deliver outstanding service prepare flight reports maintain relationship with customers manage the customer experience communicate verbal instructions deal with challenging work conditions inspect cabin service equipment common aviation safety regulations conduct full-scale emergency plan exercises follow verbal instructions analyse work-related written reports sell souvenirs handle veterinary emergencies provide food and beverages perform routine flight operations checks provide first aid give instructions to staff

act reliably show confidence have computer literacy geostationary satellites apply transportation management concepts be friendly to passengers provide information to passengers use different communication channels