Skills by Occupation

forecast workload analyse staff capacity keep up to date on product knowledge supervise data entry characteristics of services educate on data confidentiality manage staff secure sensitive customer's information organisational structure product comprehension communicate with customers use ICT ticketing system provide ICT support characteristics of products create solutions to problems

train employees use customer relationship management software ICT help platforms ICT market ICT quality policy prioritise requests perform project management manage schedule of tasks provide customer follow-up services call quality assurance management ICT process quality models coach employees