Skills by Occupation

use customer relationship management software keep task records support ICT system users ICT system user requirements communicate with customers assist customers solve ICT system problems identify customer's needs manage schedule of tasks keep up to date on product knowledge use ICT ticketing system provide customer follow-up services prioritise requests provide ICT support characteristics of services create solutions to problems product comprehension guarantee customer satisfaction characteristics of products

educate on data confidentiality answer incoming calls ICT infrastructure handle helpdesk problems perform escalation procedure perform data analysis ICT help platforms information confidentiality