Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
ICT help desk agent
ESCO occupation · 19 essential, 8 optional skills. Click a skill to find jobs that mention it.
Essential skills
keep up to date on product knowledge
communicate with customers
characteristics of products
product comprehension
use customer relationship management software
provide ICT support
identify customer's needs
prioritise requests
solve ICT system problems
manage schedule of tasks
keep task records
characteristics of services
support ICT system users
assist customers
use ICT ticketing system
create solutions to problems
guarantee customer satisfaction
provide customer follow-up services
ICT system user requirements
Optional & specialised skills
Other matches: ICT help desk manager · vehicle rental agent · rental service representative · receptionist · rental service representative in trucks
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.